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FAQs

Welcome to NomadEnfant, your go-to destination for reliable and convenient baby gear rentals. 

We understand that traveling with little ones can be a challenge, and our mission is to make your journey smoother by providing high-quality baby equipment for rent. To assist you in navigating our services, we've compiled a list of frequently asked questions (FAQs) below. If you have any additional inquiries or need personalized assistance, feel free to reach out to our friendly team. Thank you for choosing NomadEnfant, where we strive to make your family's travel experience enjoyable and stress-free.

  • Available Payment Types

    For retail locations, we accept cash, as well as Visa, Mastercard, American Express, WeChat Pay, and Alipay as payment options.

    For our online store, we currently require payments to be made upon item pickup or delivery. 

  • Do you offer deliveries?

    Yes, we deliver!  Currently we offer white glove delivery services throughout Greater Vancouver with a minimum charge of $25 for delivery and an additional $25 for setups.  We will also accept payment on delivery with credit cards (card must be present to swipe on delivery or goods will not be released). For additional information or to schedule a delivery call us at 1-800-755-4857 and press 2 for service.

  • Is there a minimum rental period.

    Yes. We currently have a 3 day minimum rental period. However, we can decide to offer one day rentals for certain situations, such as party rentals. If you are interested in a 1 or 2 day rental, please reach out to Tj's The Kiddies Store at 1-800-755-4857 Ext. 2 for availability to see if we can accommodate your request.

  • Can I modify my reservation?

    Yes, please contact Tj's The Kiddies Store at 1-800-755-4857 Ext. 2 for availability.

  • Are items clean and sanitized?

    We understand that safety is paramount when it comes to your child's well-being. All our baby gear is thoroughly cleaned, inspected, and maintained to ensure it meets the highest standards of safety and cleanliness.

  • What happens if I damage the baby gear, return it very dirty or lose the baby gear?

    Sometimes accidents happen. If you return your product broken, we will assess whether or not it can be repaired or requires replacement. You may be charged for up to the current retail price of the product depending on the age and condition of the rental.

  • What do I do if I don't know how to operate or use a piece of gear?

    Visit any of our locations, and our team will be happy to assist you with any installation process or usage guidance. They would also be able to setup a video call with you to walk you through the processes or assembly procedures. Please note that our delivery drivers aren't always gear experts, although they would be happy to assist, you may have more success calling in.

  • Cancellation Policy

    Enjoy peace of mind with our 100% money-back guarantee on cancellations made up until the day of pickup. If the item has already been delivered, applicable delivery fees will apply. Feel free to contact us if you have any questions or require further assistance.

  • Non-Returnable Items

    We care about your health and the health of your baby. Please understand that some items cannot be returned under any circumstance due to the nature of their use. Since we cannot guarantee the use of a product once it leaves the store, we cannot accept items that require a trust of quality between retailer and customer. This is the only way that we can maintain the integrity of our service and ensure that no previously used items (that fall into this category) find their way into the hands of another consumer.

    Please note that there will be absolutely no returns, refunds, or exchanges on the following types of products purchased at any TJ's store or online at NomadEnfant.ca and TJsKids.com:

    • Breast pump accessories
    • ALL CLEARANCE ITEMS